Refund policy

EXCHANGE POLICY FOR ONLINE PURCHASES

Thank you for shopping with FILIPA! If for any reason you’re not completely satisfied, you may exchange any purchase within 5 days of receiving the product. Once you’ve returned the product and it has been evaluated by our customer service team, you will receive a Digital Store Credit to purchase a new product of your choice. This digital credit can only be redeemed online and cannot be used as a payment method in physical stores. The new product will be shipped to you at no additional cost.

FILIPA will exchange an item if it has not been damaged, marked, washed, altered, or worn. Merchandise must be returned in its original FILIPA packaging. Products that are marked, used, or damaged will not be accepted. FILIPA reserves the right to determine if the returned product is in perfect condition for an exchange. If a product is not in suitable condition, it will be returned to the customer.

What is the process for Exchanges?

At Filipa, we want you to feel completely satisfied with your purchase. Here’s how to process an exchange:

Step 1: Please contact our customer service at info@somosfilipa.shop and provide the following information:

  • Full name

  • Order number

  • Reason for the exchange

Step 2: Pack your items in the original FILIPA packaging and send them using the following details:

  • Recipient: FILIPA

  • Address: Our Customer Service team will provide you with the return address once you've submitted your exchange request.

  • Phone: +57 310 492 9745 (Colombia)

Note: FILIPA is not responsible for the cost of shipping the item for exchange.

Step 3: Once we receive your returned item(s), we’ll issue you an online store credit for use exclusively in our online store. Please note that this credit cannot be redeemed in physical locations.

All sale items with a discount of 30% or more are final sales and are not eligible for exchanges, refunds, or store credits."

REFUND POLICY FOR ONLINE PURCHASES

The refund policy applies to all purchases made through the website www.weraefilipa.com and is valid for products at full price. Items purchased in the SALE category are not eligible for returns or refunds. Customers have 5 days from the day they received the product to request a refund from customer service. Please note that products must arrive at FILIPA within 10 days of FILIPA’s notification of return acceptance.

Refunds will be issued to the original form of payment and will take up to 30 days once the physical item has been received and the return approved.

If you made your purchase using a gift card, any refund will be issued back to the original card or form of payment that was used to purchase the gift card. The refund amount will only include what you paid after any discounts applied to the returned items.

FILIPA will refund or exchange an item if it has not been damaged, marked, washed, altered, or worn. Merchandise must be returned in its original FILIPA packaging. Products that are marked, used, or damaged will not be accepted. FILIPA reserves the right to determine if the returned product is in perfect condition for a refund. If a product is not in suitable condition, it will be returned to the customer.

If you have any questions, please feel free to reach out to us!

What is the process for refunds?

At Filipa, we want you to feel completely satisfied with your purchase. Here’s how to process a refund:

Step 1: Please contact our customer service at info@somosfilipa.shop and provide the following information:

  • Full name

  • Order number

  • Reason for the refund

Step 2: Pack your items in the original FILIPA packaging and send them using the following details:

  • Recipient: FILIPA

  • Address: Our Customer Service team will provide you with the return address once you've submitted your exchange request.

  • Phone: +57 310 492 9745 (Colombia)

Note: FILIPA is  responsible for the total shipping cost.

Step 3: Once we receive the returned item(s), we will send you a digital voucher for use in our online store (this voucher cannot be redeemed in physical stores), or we’ll confirm your refund once processed.

All sale items with a discount of 30% or more are final sales and are not eligible for exchanges, refunds, or store credits."

RESTRICTIONS FOR REFUNDS AND EXCHANGES

SALE ITEMS
All sale items with a discount of 30% or more are final sales and are not eligible for exchanges, refunds, or store credit. If you have any questions about the size of a sale item, please contact our customer service at info@somosfilipa.shop or check our Size Guide.

ITEM CONDITION
If we receive your returned item damaged, marked, dirty, or not in the original FILIPA packaging, the items will not be accepted and will be sent back to the customer. In this case, an exchange or refund cannot be processed.

PROMOTIONAL CODES
At checkout, before completing your purchase, you can enter valid discount codes. Our promotional codes are case-sensitive, so be sure to enter them exactly as shown. After applying your promo code, verify it in the "Order Summary" section before proceeding with payment. Only one promo code may be used per order. Once a discount code has expired, it is no longer valid. 

Additionally, discount codes cannot be used on items that are already discounted. In certain cases, you may apply a code to discounted products; however, this is at the brand’s discretion. 

All items purchased with a discount code of 30% or more are final sales and are not eligible for exchanges, refunds, or store credit.

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